Ordering Information
How to Shop @ hairloss-europe.com
To purchase any product on this website, click on its Buy button. This will add the product to your virtual shopping basket. From the shopping basket screen you can choose either to continue shopping or to purchase your selections by clicking the respective button.
You can adjust the quantity of each item you purchase on the shopping basket.
You can view the contents of your shopping basket at any time by clicking the view basket icon at the top-right of any product page:
When you have added all the products that you wish to purchase, click view basket, then click the purchase button. You will then be asked to enter your details in three stages:
Customer Details
Please fill in all the relevant fields.
Delivery Information (if different from customer details)
You will then be forwarded to the PayPal check out where you can pay via Credit Card or your PayPal account if you have one.
You do not need a PayPal account to purchase here.
Payment via PayPal
Top |
Shipping Costs
UK: £4 per order
Europe: £8 per order
Rest of the World: £15 per order
Note: Where the size of order involves an excessive delivery cost, we will contact the customer by email and advise them of the new delivery charge
Top |
How to Order
There are two different ways in which you can send us your order:
Credit Card via PayPal as above.
Telephone
You can also leave us your order details on the 24hr Hairloss-Europe order line:
+44 (0)1730-810 177
Top |
Our Peace of Mind Pledge
We are committed to giving you great value:
We do not have expensive high street shops to pay for.
We pass these big savings on to you.
You are protected when you buy:
We only sell first-rate, quality products.
We are supplied by the best maufacturers.
You can contact us at any time.
You can return your purchase with no questions asked.
Our No-Questions-Asked Guarantee
If you are not happy with any product bought from us - just return it and we will give you a refund in full with no questions asked.
Of course, in the unlikely event that a product is faulty or you receive an incorrect item, you will be refunded anyway unless you would prefer the item exchanged or replaced.
Your statutory rights are unaffected by our Pledge.
Top |
Security
We place great importance on a safe payment system for your customers. We chose to work with PayPal simply because they are the best in their field. They have received close to 20 awards for technical excellence from the Internet industry and the business community at large - most recently the Webby Award for Best Finance Site and the Webby People's Voice Award for Best Finance Site.
Clear and Sensible Trading Terms
All offers are subject to stock availability.
We take special care to show correct sizes and specifications although, as with goods bought anywhere, slight variations may occur within accepted trade tolerances.
In the unlikely event that you receive a faulty product or an incorrect delivery and you would like an exchange, we will pay for the return postage costs.
If you wish to obtain a refund by returning a product that is not faulty or incorrectly delivered, you will pay the return postage costs. Please allow 28 days from our receipt of your return for the refund to be sent to you.
We reserve the right to refuse a refund for any product that has not been returned within 90 days from the date of purchase. Any item returned must, of course, be unused to qualify for a refund.
Top | |
